1. Interpretation
1.1 In these Terms and Conditions the following words have the following meanings:
1.1.1 Conditions:
The standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Patient and BSD.
1.1.2 Consultation:
Any appointment scheduled by the Patient with BSD.
1.1.3 Confidential Information:
Any information shared with only a few people for a designated purpose.
1.1.4 Contract:
Any agreement between BSD and the Patient for the sale and purchase of Goods and/or the supply of Services incorporating these Conditions.
1.1.5 Goods:
The goods, including but not restricted to dentures, agreed in the Contract to be supplied by BSD to the Patient.
1.1.6 Patient:
Any person(s), firm or company that purchases Goods and/or Services from BSD.
1.1.7 Services:
The services agreed in the Contract to be supplied by BSD to the Patient.
1.1.8 BSD:
Brick Street Dentures, a company registered in England & Wales with company number 16255513 and registered office at 23 Bilston Street, Dudley, West Midlands, England, DY3 1JA and trading address Brick Street Dentures, The Old Nail Works, Brick Street, Sedgley, DY3 1NT.
2. General
2.1
Unless there is a variation under condition 2.2 all Contracts will adhere to these Conditions to the exclusion of all other terms.
2.2
These Conditions apply to all BSD sales and no variation of these Conditions or representation shall have any effect unless agreed in writing by a Director of BSD.
3. Consultations and Treatment
3.1
If for any reason the Patient does not present themselves on time and in a state that BSD, in its sole discretion, decides a Consultation can be performed, the Consultation will be cancelled and BSD will charge in full for the Consultation.
3.2
At the time of signing any Contract for treatment with BSD, the Patient agrees that they have received adequate information regarding their treatment; this includes treatment options, associated costs, treatment risks and prognosis.
3.3
In some cases it may be necessary for BSD, in its sole discretion, to modify treatment which may have associated cost implications. Should this occur; treatment will only continue with the express consent of the Patient. If this consent is withheld, the Patient will remain liable for the payment of Goods and Services provided up to that point, including laboratory work, as determined by BSD.
3.4
BSD has the absolute right to discontinue treatment at any time without any obligation for compensation if the Patient is not medically or mentally fit for the agreed treatment or if payment obligations are not met.
3.5
In some cases BSD may need to make changes to the Patient’s Consultation time and/or the place of treatment and/or the treating specialist. In this event BSD will contact the Patient to advise them of those changes.
3.6
BSD may at any time, without notifying the Patient, make any changes to the Goods and Services provided if required to do so to comply with any applicable safety and/or other statutory requirements, or which do not materially affect the nature and quality of the Goods and Services provided. In this case no variation of these Conditions or representation shall have any effect unless agreed in writing by a Director of BSD.
3.7
BSD shall be entitled to assign its rights under the Contract and subcontract any or all of its obligations under the Contract to any third party at its sole discretion without notifying the Patient.
4. Price
4.1
The price for the Goods and Services shall be as listed in BSD’s price list and agreed with the Patient before the commencement of any treatment governed by the Contract.
4.2
In addition to the price applicable, the Patient must pay all value added tax (if applicable), any other taxes, levies or duties, carriage, insurance costs, loading and unloading costs.
4.3
The Patient will be liable for additional charges if the Patient requires BSD to deliver the Goods or to provide the Services outside normal working hours. BSD will inform the Patient ahead of time if such charges will apply.
4.4
BSD may revise the prices of Goods and Services from time to time without notifying the Patient. BSD will not increase the price for the Contract between the date of the Patient’s order and when it delivers the Goods and/or provides the Services if there is an increase in the cost of raw materials, labour and/or other production costs, changes in the types, rates of tax contributions or levies.
4.5
BSD will be entitled to invoice the Patient at any time prior to or after the delivery of the Goods and/or provision of the Services to the Patient.
4.6
The Patient shall notify BSD in writing of any changes to their name, address or other circumstances that may affect the payment of accounts at least 14 days in advance of the date of effect.
4.7
There is a £250 non-refundable deposit on all treatments.
4.8
BSD requires staged payment for treatment involving dentures. A temporary denture will not be provided to the Patient until 50% of the total treatment cost has been paid in cleared funds. The definitive denture will not be released until 100% of the total treatment cost has been paid in full. For the avoidance of doubt, if the treatment plan includes extractions and the Patient wishes to receive a temporary denture on the same day as the extractions, the Patient must ensure that 50% of the total treatment cost has been paid prior to that appointment.
5. Payment and Cancellation
5.1
Payments, without limitation, shall be in the currency stated on the invoice without any deduction, offset or withholding whatsoever.
5.2
No payment shall be deemed to have been received until BSD has received cleared funds.
5.3
As all Goods are personalised and custom made, once a Contract has been agreed the Patient is liable for the full amount invoiced and all payments are non-refundable. For the avoidance of doubt, a considerable amount of time and cost is spent during treatment, including but not limited to Consultations, treatment planning, note-keeping, referrals, letter-writing, laboratory work, materials and the sterilisation of the surgery.
5.4
BSD reserves the right to claim interest on late payment at the rate of 3.0% per month compounded monthly.
5.5
The Patient will pay, on demand and on a full indemnity basis, all costs and expenses (and VAT where applicable) which BSD may from time to time incur by reason of the Patient’s failure to perform their obligations under the Contract.
5.6
Except as otherwise expressly provided in these Conditions, cancellation of a Contract for Goods and/or Services by the Patient, in whole or in part, cannot be accepted without BSD’s prior consent in writing. Such consent being given in BSD’s sole discretion. Where such consent is given a full indemnity will be required to be given by the Patient to BSD. All cancellations of any Contract must be made in writing by the Patient and cannot be accepted verbally.
5.7
Failure of the Patient to complete their treatment, for whatever reason, will not automatically result in the cancellation of a Contract or relieve the Patient of their obligations to make payment.
6. Passing of Risk and Property
6.1
Risk of loss, damage or deterioration in the Goods shall pass to the Patient upon receipt of the Goods.
6.2
Ownership of the Goods shall not pass to the Patient until BSD has received full payment of all sums due to BSD.
7. Complaints
7.1
Any complaints the Patient may have with the Goods provided and/or the Services performed by BSD will only be accepted in writing. Write to Minnie Cheema at Brick Street Dentures, The Old Nail Works, Brick Street, Sedgley, DY3 1NT or email enquiries@brickstreetdentures.co.uk.
7.2
The Patient agrees to follow the complaints procedure which can be provided by BSD on request and is available on BSD’s website.
7.3
Failure by the Patient to bring any complaint to the attention of BSD at the earliest opportunity will be considered evidence that the Goods and/or Services were satisfactorily provided.
7.4
If the Patient’s problem cannot be satisfactorily resolved, the Patient may need to see a dentist.
7.5
If it is determined that the Patient’s work falls under warranty, it will be treated according to the Conditions outlined.
7.6
Should the Patient’s complaint not be satisfactorily resolved by BSD then the Patient may write to the GDC via our website.
8. Warranty
8.1
BSD provides a one year warranty to the Patient in relation to the Goods from the date the Patient receives the Goods. This warranty covers all adjustments and repairs where damage is a result of faulty material or workmanship.
8.2
During the warranty period, BSD will repair any damage to the Goods free of charge if such damage is a result of faulty material or workmanship providing that the Patient has followed the denture cleaning and aftercare procedures outlined within the Denture Care Guide.
8.3
Theft, loss of or damage to Goods which has not resulted from faulty material or workmanship is not covered under the BSD warranty policy.
9. Confidentiality
9.1
BSD handles all personal information in accordance with the Data Protection Act and GDPR. BSD shall not at any time make use of or divulge or permit any person any Confidential Information other than for the proper provision of Goods and/or performance of Services or as required by Law.
9.2
Except where expressly permitted by Law, BSD will only use Confidential Information provided by the Patient for the provision of Goods and Services, unless the Patient agrees otherwise. This will include sending the Patient information about BSD’s services and to inform the Patient about promotions, offers and/or information provided by BSD which may be of interest to the Patient.
9.3
Other than as set out above, BSD will not disclose any of the Patient’s personal details without the Patient’s express consent unless BSD is required to do so by law.
9.4
The Patient is always in control of their Personal Information. The Patient can inform BSD in writing not to transfer their Personal Information as set out above by writing to BSD at its trading address.
9.5
The BSD privacy policy can be found on the website: Brick Street Dentures
10. Liability
10.1
The maximum aggregate liability of BSD, its employees and agents for breach of contract, misrepresentation, misstatement or other tortious act or omission including negligence arising under or in connection with the Contract shall as far as permitted by law be limited to the amount paid to BSD under the Contract.
10.2
Nothing in these Conditions shall exclude BSD’s liability for death or personal injury resulting from negligence or fraudulent misrepresentation.
10.3
BSD shall not be liable for any loss of profit or for any indirect or consequential loss or depletion of goodwill or loss of business nor costs, expenses or other claims for consequential compensation whatsoever that arises out of or in connection with the Contract.
11. Severability
11.1
If any competent authority holds any provision of these Conditions to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected by it.
12. Choice of Law and Jurisdiction
12.1
Any Contract shall be governed and construed in accordance with English law. BSD and the Patient each submit to the exclusive jurisdiction of the English courts.
Version 1.0
Last Update: 12 May 2026
